SHIPPING & RETURNING

Shipping & Returns

At PLAYMUST, we want to make your shopping experience as easy and enjoyable as possible. Below you'll find our shipping and return policies to help you understand the details of how we handle orders and returns.

Shipping Policy

We offer affordable and reliable shipping to customers across the United States.

• Free Shipping: Enjoy free shipping on all orders over $68!
• Flat Rate Shipping: For orders under $68, a flat shipping fee of $9.99 will be applied per order.

Shipping Time:
Orders are typically processed and shipped within 1-2 business days after purchase. Delivery usually takes between 10 to 15 business days depending on your location. While we work hard to get your order to you as quickly as possible, please note that delivery times may vary due to factors such as weather conditions or high demand.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email to keep you updated on its progress. You can use this number to track your package until it arrives at your doorstep.

Shipping Restrictions

Currently, we only offer shipping to addresses within the United States. We are working on expanding our shipping options to international customers in the future, so please check back for updates.

Return & Exchange Policy

Your satisfaction is our top priority! If you're not completely happy with your purchase, we offer a 30-day return policy on most items. If you'd like to return an item, please follow the instructions below:

• Return Window: Returns must be requested within 30 days from the date of purchase.
• Condition for Returns: Items must be unused, in their original packaging, and in new condition. If the item is damaged or opened, it may not be eligible for a return.
• Return Process: To initiate a return, please contact our customer service team at [insert customer service email] with your order number and the item you wish to return. We’ll provide you with the return instructions and a return shipping label.

Refunds:
Once we receive your returned item and confirm its condition, we will process your refund. Refunds are issued to the original payment method. Please allow up to 5-7 business days for the refund to appear on your account.

Exchanges

If you'd like to exchange an item for a different size, color, or product, we recommend you return the original item for a refund and place a new order for the desired item. Please follow the return process outlined above.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [insert customer service email] with photos of the damaged item and your order number. We’ll work with you to resolve the issue, either by issuing a replacement or processing a return for a full refund.

Final Sale Items

Certain items, such as sale items, personalized products, or opened toys, may not be eligible for returns or exchanges. Please check the product description or reach out to our customer service team if you’re unsure.

Thank you for choosing PLAYMUST! We are committed to providing the best service and quality products, and we’re here to ensure that your shopping experience is seamless from start to finish. If you have any further questions about shipping or returns, feel free to contact us at support@playmust.com